Our Full Mandate

PIP Agency (PIPA) has operated under this mandate since its founding in 2009. The mandate was established in response to a structural gap in victim support services: the absence of any professional, accessible, and genuinely independent body dedicated exclusively to assisting private individuals recover funds lost through financial misconduct.

Unlike regulatory bodies, PIPA does not investigate or penalise financial firms. Unlike law firms, PIPA does not provide legal advice or representation. Our mandate is narrower and more specific: to provide every qualifying claimant with a credible, documented process for pursuing recovery of their funds — and to do so with full transparency at every stage.

PIPA provides a structured, three-stage process for reviewing and advancing fund recovery claims on behalf of private individuals:

Stage 1 — Intake & Eligibility Review

Every submission is reviewed to assess eligibility, identify the type of loss involved, and determine the appropriate review track. Claimants are notified within 2 business days of receipt and may be contacted for additional information at this stage.

Stage 2 — Case Processing & Documentation

Verified cases are assigned to a specialist reviewer with relevant jurisdictional and case-type expertise. The review includes documentation analysis, case structuring, and coordination with third parties where applicable. Claimants receive written updates at each checkpoint.

Stage 3 — Outcome Communication & Recovery Coordination

Claimants are informed of all outcomes and available recovery pathways in writing. Where recovery options exist, PIPA coordinates the necessary steps and provides ongoing case management until closure or escalation.

PIPA's mandate covers private individuals — not corporations, funds, or financial institutions — who have suffered a financial loss in one or more of the following categories:

There is no minimum claim amount. PIPA does not discriminate on the basis of the size of a loss, the sophistication of the claimant, or the complexity of the case. Our mandate is to provide the same standard of review to a $2,000 loss and a $2,000,000 loss.

PIPA's operational scope spans 38 active jurisdictions, with reviewer expertise covering:

• United Kingdom (FCA-regulated environment, English law)
• European Union member states (MiFID II, GDPR, EBA frameworks)
• United States (SEC, CFTC, and state-level regulatory environments)
• Offshore financial centres including BVI, Cayman Islands, and Malta
• Major Asia-Pacific jurisdictions including Singapore, Hong Kong, and Australia
• Emerging market environments and cross-border digital asset cases

Case Types by Volume (2024)

Internal case distribution data, Q4 2024. Subject to change.

PIPA operates as a non-profit organisation. This is not incidental — it is structural to how we fulfil our mandate. Because we do not generate profit from case outcomes, we have no incentive to inflate assessments, delay resolution, or favour one claimant over another.

Fee Structure

Case submission and initial review are provided at no charge. Where fees apply — for example, at the case processing or legal coordination stage — they are disclosed in advance, itemised in writing, and require explicit claimant consent before any obligation arises. Success-based contributions are applied exclusively upon confirmed receipt of recovered funds by the claimant.

Reviewer Independence

Reviewers are assigned to cases on the basis of jurisdictional expertise and case-type experience. No reviewer is assigned to a case in which they hold any commercial, personal, or financial interest. Assignments are logged and subject to internal audit.

Data & Confidentiality

All case data is treated as strictly confidential. Claimant information is not shared with third parties without explicit written consent, except where required by law. Case files are accessible only to the assigned reviewer and designated oversight personnel.

Transparency about what PIPA cannot do is as important to us as communicating what we can. Our mandate does not extend to the following:

PIP Agency holds itself accountable to the individuals it serves through the following mechanisms:

• Written communication at every case stage — decisions, delays, and outcomes are always documented
• Internal case audit programme — all reviewer assignments and decisions are logged and reviewable
• Quarterly data updates — case volumes, completion rates, and jurisdictional coverage are updated regularly
• Annual transparency reporting — aggregated outcome data published to maintain public accountability
• Complaints process — claimants may escalate concerns to senior oversight personnel at any stage